# WhatsApp connector

> Send WhatsApp messages from your site via Meta's Cloud API — order confirmations and lead notifications to your business number.

Source: https://knowledge.estage.com/connectors/whatsapp/
Part of the ESTAGE knowledge base (https://knowledge.estage.com). Full corpus: https://knowledge.estage.com/llms-full.txt

---
Send **WhatsApp** messages from your site through Meta's Cloud API — order and lead
notifications straight to a WhatsApp number.

## Setup

In **Settings → Connectors → WhatsApp** (you'll need a Meta WhatsApp Business setup):

| Field | What to enter |
| --- | --- |
| **Phone Number ID** | From your Meta WhatsApp Business account (this is an ID, not the phone number itself). |
| **Access Token** *(secret)* | A Meta system-user access token. |
| **Recipient phone** | The number to notify, international digits only (e.g. `15551234567`). |

## Example prompts

Just describe it — no special syntax needed. For example:

- *"message me on WhatsApp when a new order comes in, with the buyer's name and total"*
- *"notify my business WhatsApp number when someone submits the quote form"*
- *"send a WhatsApp message on every successful booking"*

## What gets wired

```js
window.estageConnector('whatsapp', 'send_message', {
  text: `New order from ${name} — ${total}`,
});
```

## Use cases

- **Order notifications** to your business WhatsApp.
- **Lead alerts** for high-intent forms (quotes, demos).

:::caution[Meta's 24-hour window]
Meta only allows **free-form** messages within **24 hours** of the recipient last messaging
your number. Outside that window, WhatsApp requires a pre-approved message template — so this
connector is best for notifying a number that's actively in conversation with you, rather than
cold outreach.
:::

Republish your site after configuring.