# Webmail

> Read and send mail for a mailbox on your domain in the browser — folders, search, writing with attachments and signatures, undo send, auto-reply and shortcuts.

Source: https://knowledge.estage.com/domains/webmail/
Part of the ESTAGE knowledge base (https://knowledge.estage.com). Full corpus: https://knowledge.estage.com/llms-full.txt

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**Webmail** is where the people using a [mailbox on your domain](/domains/email/) read and send
their mail, in any current Chrome, Safari, Firefox or Edge. The mailbox's user signs in with the
mailbox address and password — they don't need an ESTAGE account of their own.

Open it at **genesis.estage.com/mail**. If you're signed in to Genesis, **Email Box** in the top bar
opens it in a new tab, and the **ESTAGE Mail** card in the
[Welcome Hub](/getting-started/welcome-hub/) and the
[desktop app](/workspace/desktop-app/#email-in-the-desktop-app) open the same page.

## Signing in

1. Go to **genesis.estage.com/mail**.
2. Enter the **Email address** and **Password** the domain owner gave you.
3. Optionally, name **This device** — for example *Chrome on macOS* — so you recognize the sign-in
   later under **Settings → Devices**.

Forgot the password? Choose **Reset it with your recovery key** on the sign-in page, or ask the
domain owner — see [Forgot the password?](/domains/email/#forgot-the-password).

**Several mailboxes in one browser.** Select your name at the top left, then **Add another
mailbox**. You stay signed in to the first one and switch between them from the same menu.
**Sign out of this mailbox** signs out only the one you're in.

## Folders

Every mailbox has **Inbox**, **Drafts**, **Sent**, **Archive**, **Junk** and **Trash**. Mail that
looks like spam goes to **Junk** on arrival.

- **New folder** at the bottom of the folder list adds your own. Its **Folder options** menu has
  **Rename**, **Mark all as read** and **Delete folder**.
- **A folder can only be deleted when it's empty.** Move or delete its conversations first.
- **Trash** keeps conversations for 30 days, then deletes them for good.
- The bottom of the list shows how much of the mailbox's storage you use. When it's almost full,
  new mail may bounce — empty **Trash** or delete large attachments.

## Reading and organizing mail

Mail is grouped into conversations. Open one to read it; the buttons above it are **Archive**,
**Move to Trash**, **Mark as spam**, **Move to folder** and **Flag**. **More** has **Mark as
unread**, **Reply all** and **Forward**.

- **Images from the web are hidden** until you choose **Show images**, so a sender can't tell when
  you opened their message.
- **Select several conversations** with ⌘-click (Ctrl-click on Windows), `x`, or the **Select
  all** box above the list, then use the actions above the list. You can select up to 200 at once.
- **ESTAGE asks before each change.** After archiving, moving or trashing, **Undo** appears for a
  few seconds.
- **Deleting from Trash or Junk is permanent.** The dialog says **Delete forever**, and there is no
  undo. A deleted draft doesn't go to Trash either.

## Writing a message

Select **New message**, or **Reply**, **Reply all** or **Forward** on a message.

- **From** lets you send as the mailbox or as one of its
  [aliases](/domains/email/#aliases-and-catch-all).
- **To** suggests people as you type. **Cc** and **Bcc** open their own fields.
- **Formatting:** bold, italic, underline, strikethrough, links, bulleted and numbered lists,
  quotes, and **Remove formatting**.
- **Attachments:** select the paperclip (**Attach a file**), or drop files anywhere on the page.
  Dropped files go into the message you're writing; otherwise into a reply to the open
  conversation, or a new message. A file can be up to **25 MB**, and a message's attachments
  together up to **35 MB**.
- **Drafts save themselves** as you type. Closing the window keeps the draft in **Drafts**; the
  trash icon (**Discard draft**) deletes it.
- **Send** with the button or ⌘↵ (Ctrl+Enter on Windows).

When every recipient also has a mailbox on ESTAGE, the window shows **End-to-end encrypted**: only
the recipients can read the message.

### Undo send

After you select **Send**, the message waits a few seconds and a **Sending…** notice with **Undo**
appears. **Undo** brings the message back to the compose window, unsent. The wait is 10 seconds
unless you change it in **Settings → General**.

## Searching

Type in **Search mail** (or press `/`). It finds conversations by subject, preview text, names and
addresses, across all folders. Narrow the results with:

- **All folders** — pick one folder instead.
- **Has attachment**.
- **Last 30 days**.

## Keyboard shortcuts

Press `?` anywhere outside a text field to see the full list, or open **Keyboard shortcuts** at the
bottom of the folder list. Shortcuts don't work while you type in a field, and you can turn them
off for a browser in **Settings → General**.

| Key | What it does |
| --- | --- |
| `j` / `k` | Next / previous conversation |
| `o` or `Enter` | Open conversation |
| `u` | Back to the list |
| `/` | Search mail |
| `e` | Archive |
| `#` or `Delete` | Move to Trash |
| `!` | Mark as spam |
| `v` | Move to folder |
| `s` | Flag or remove the flag |
| `Shift` + `i` / `Shift` + `u` | Mark as read / unread |
| `x` | Select conversation |
| `*` then `a` / `*` then `n` | Select all / clear selection |
| `c` | New message |
| `r` / `a` / `f` | Reply / reply all / forward |
| `g` then `i`, `d`, `t`, `a` | Go to Inbox, Drafts, Sent, Archive |

## Settings

Select **Settings** at the bottom of the folder list.

| Tab | What's there |
| --- | --- |
| **General** | **Undo send** — **Off**, 5, 10, 20 or 30 seconds. **Signature on replies and forwards** — when off, the signature goes only on new messages. **Keyboard shortcuts** — on or off for this browser. |
| **Privacy** | App passwords for Apple Mail, Outlook, Gmail and other mail apps — see [Use it in Apple Mail, Outlook or Gmail](/domains/email/#use-it-in-apple-mail-outlook-or-gmail). |
| **Notifications** | **Notifications in this browser** for new mail in Inbox (Junk never notifies), with **Show sender and subject**, **Sound** and **Delivery failures**. **Send a test notification** checks that they arrive. |
| **Signature** | A formatted signature, one per address when the mailbox has aliases. You can remove it from a single message in the compose window. |
| **Auto-reply** | An away message — see below. |
| **Password** | Change the mailbox password. It must be at least 10 characters. Every other device is signed out and every app password is revoked. |
| **Devices** | Everywhere the mailbox is signed in. **Sign out** one, or **Sign out everywhere else**. |

**General** and **Signature** settings follow you to every device you sign in on.

## Auto-reply

1. Open **Settings → Auto-reply** and turn on **Auto-reply**.
2. Optionally, set a **First day** and **Last day**. Without them it runs until you turn it off.
3. Optionally, set a **Subject**. Write the **Message**, then select **Save**.

While it's on, a banner at the top says so, with **Edit** and **Turn off**. Each person gets your
reply once every 4 days. Spam, mailing lists and no-reply addresses never get it.

## Things worth knowing

- **Your mail is encrypted** with keys only the mailbox holds — see
  [Your mail stays private](/domains/email/#your-mail-stays-private). The auto-reply text is the
  exception: ESTAGE's server sends it for you, so it can read that text.
- **Offline, the page keeps working** with what it has already loaded. Changes are kept and sync
  when you're back online.
- **If sending is paused** by the domain owner, a banner says so. You can still read and organize
  mail; only the owner can resume sending.
- **On a phone**, the same address works in the browser and shows one screen at a time.

Related: [Email on your domain](/domains/email/)