# Your sending allowance

> Plan volume, purchased volume, what happens when you run out, and how the allowance differs from your daily sending limit.

Source: https://knowledge.estage.com/email/allowance/
Part of the ESTAGE knowledge base (https://knowledge.estage.com). Full corpus: https://knowledge.estage.com/llms-full.txt

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Your **sending allowance** is how many emails you're allowed to send. It isn't one of the
[setup steps](/email/setup/) — there's nothing to configure, you buy it — which is exactly why
it's the one people miss: with the domain authenticated and a sender verified, everything looks
ready, and still nothing goes out.

You'll find it as **Sending volume** in the Deliverability card on **Settings → Email sending**.

## Two kinds of volume

| | Where it comes from | When it resets |
| --- | --- | --- |
| **Plan** | Included with your subscription | Every billing period — the card shows the date |
| **Purchased** | Bought separately, pay-as-you-go | Never — it sits there until used |

The card shows a bar for plan usage (`4,120 / 10,000`), a line for purchased volume remaining if
you've bought any, and a total: **"X emails remaining"**.

Plan volume is used first, so buying extra doesn't waste what you're already paying for.

## Getting or topping up an allowance

The link at the top right of the card takes you to Genesis → **Account → Allocation & credits**:

- **Get a sending quota** — you don't have one yet.
- **Manage / buy more** — you do.

Volume bought there is allocated to projects from the same screen, so a workspace with several
projects can decide where it goes.

## Running out

There's no cliff and nothing is lost. Sends that can't be covered stop going out until there's
allowance again — either the plan resets on its date, or you buy more.

Remember that **tests count**. A round of test sends before a campaign comes out of the same
pool.

## Allowance vs. daily limit

Two separate things, and both have to allow a send:

| | [Allowance](/email/allowance/) | [Sending level](/email/sending-levels/) |
| --- | --- | --- |
| Answers | How many emails may I send **in total**? | How many may I send **today**? |
| Set by | Your plan and what you've bought | Your domain's sending reputation |
| Changes when | You buy more, or the period resets | You send clean mail and climb the ladder |
| Running out means | Sending stops until you top up | The campaign is spread over more days |

So a project can have 50,000 emails of allowance and still only send 1,000 today, if it's a new
domain at the bottom of the ladder. That's not a billing problem — see
[Sending levels & warm-up](/email/sending-levels/).