# Orders, shipping & discounts

> Run the store day to day in ESTAGE CRM — store orders, shipments and labels, refunds, abandoned carts, store discounts and dropshipping suppliers.

Source: https://knowledge.estage.com/store/orders/
Part of the ESTAGE knowledge base (https://knowledge.estage.com). Full corpus: https://knowledge.estage.com/llms-full.txt

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## Store orders

**ESTAGE CRM → Orders** has a **Store** view next to your classic orders. It lists store orders
by number and filters them by fulfilment: **unfulfilled**, **partial** or **fulfilled**. Every
order also creates or updates a **Customer** — a CRM contact.

An order shows the **Items** bought, the totals (goods, discounts, shipping with the method the
buyer chose, tax), the **Shipments**, and the customer and addresses.

## Shipping an order

**Create a shipment** covers whatever you are sending today — all of it, or part. The order flips
to *partial* or *fulfilled* by itself.

- **I have the tracking already** — type the carrier, tracking number and tracking link.
- **Shipping label** — with a carrier connected, pick the carrier and **Service** and buy the
  label from here. The service the buyer paid for at checkout is chosen for you. The label's PDF
  is on the shipment.

Each shipment emails the buyer its tracking, and the order page on your site shows it. A
shipment moves through **Pending**, **Label created**, **Shipped**, **In transit** and
**Delivered** (or **Failed**).

## Refunds and cancelling

Money goes back through your payment gateway, and the order follows:

- **Stripe, PayPal, Razorpay, Square** — refund in the gateway's dashboard. The order records
  the refund by itself.
- **Easy Pay Direct** and **Paystack** — refund in its dashboard, then **Record a refund** on the order.

**Record a refund** marks **Everything still outstanding** or **Particular items** as refunded,
with the amount, and can **Put the items back in stock**.

:::caution
**Record a refund** does **not** send money back — it only records it. To also return items to
stock, record the refund here first and then refund in the gateway; the gateway's refund is then
recognised as the same one, not counted twice.
:::

**Cancel order** marks the order cancelled and returns its items to stock. It does not refund
the payment.

## Abandoned carts

**Orders → Store → Abandoned carts** lists carts that were filled but never paid — with the buyer's email when
they gave one, and a link back to the cart you can send by hand. In
**Settings → Store → Storefront → Abandoned carts**:

- **Counts as abandoned after** — how many hours a cart sits untouched first (1–168).
- **Send a recovery email** — off by default. When on, the buyer gets one email with a link
  straight back to their cart. It needs the buyer to have entered their email at checkout.

Prefer your own follow-up? Leave the email off and build an [automation](/email/automations/) on
the abandoned-cart trigger. The store also has triggers for a **paid order**, a **shipped**
order and a **refund**.

## Store discounts

**Coupons**, filtered to **Physical**, are the store's discounts. Each is either a
**Discount code** the buyer types at checkout, or an **Automatic discount** that applies by
itself when the cart qualifies.

- **What gets cheaper:** a **Percentage** or **Fixed amount** off the whole order, certain
  products, product types or collections; **Buy X, get Y**; or **Delivery — free shipping**.
- **Minimum purchase requirements:** a minimum cart subtotal or number of units.
- **Eligibility:** by the buyer's history with your shop — at least, or at most, a number of
  past orders (for example *first order only*). Set nothing and it is for every buyer.
- **Limits and dates:** total uses allowed, a start and end date, and whether it combines with
  other discounts.

## Dropshipping suppliers

Suppliers ship for you in two ways:

- **Teemill**, **CJ Dropshipping** or **AliExpress** — ordered automatically through their API
  when an order is paid; their tracking comes back to the order. Connect them in **Genesis →
  Settings → Suppliers**, next to Shipping Carriers: **Connect** asks for the account's keys, and
  a Teemill key is checked before it is kept.
- **Email** — you forward the order to the supplier yourself. Add these in the CRM under
  **Settings → Store → Suppliers**, which also lists the connected API suppliers.

Link a supplier to each variant it ships. A paid order is then split into **Supplier orders**,
shown on the order with their status and tracking.

### Teemill print on demand

Teemill prints your designs on demand and ships each order itself. Create the products in your
Teemill dashboard, then open **Settings** on the Teemill row in Genesis → Settings → Suppliers:
the **Catalogue** lists them, and **Import** adds one to your store — as a draft or active, at
Teemill's retail price or at cost plus a markup — with every variant already linked to Teemill.
Stock isn't tracked, since each order is printed when it's placed.

To get the key, turn on **Enable Private API** in Teemill under Settings → API. A paid store
order is placed with Teemill and charged to the payment method on your Teemill account.

## Orders and the rest of the CRM

- Classic orders — digital products from order forms — are the list next to this one. See
  [Orders](/crm/orders/).
- The store's triggers start [automations](/email/automations/): a paid order, a shipment, a
  refund, an abandoned cart.