Community emails & signup notifications

Every mail your members used to get from a community — the signup confirmation code, the resend, password reset, an approval or a decline, licence notices — arrived signed ESTAGE and pointed at Estage support. Your members had never heard of Estage, and a reply landed with us instead of with you.

Those emails now wear your brand.

What changes

• Your name beside the sender, so the mail is recognisable in the inbox before the subject line is read.
• Your logo in the message — an image or a text logo, whichever you set.
• Your support address as Reply-To, so replies reach the person who can actually answer them.
• No “ESTAGE” left in the body — the sign-off is the community’s.

Set it in your community’s Settings → General: the Support / reply-to email field and the Email branding block (logo image or logo text).

Note

Nothing to verify, no DNS setup. The sending address stays ours — only the display name, the logo, and the Reply-To change. (To send your own marketing email from your own authenticated domain, that’s Email sending.)

You get told when someone joins

When a signup is confirmed, the project owner gets an email about it: name, email, phone, when it happened, which community, and whether this is a brand-new Estage account or an existing user joining you.

• It’s sent when the code is confirmed, not when the form is submitted — so you’re reading about people who actually arrived.
• If your community approves members manually, the mail says the person is waiting on you — in the subject, in the details, and at the end — and points you at the Members tab where you approve them. If they’re already in, it says that instead.
• It carries the community’s logo, name, and colours too.
• Running several communities? The sender carries the project’s name, so you can tell them apart in the inbox list.

Fallbacks

• No support address set? Genesis falls back sensibly: your project’s Business Details address first, then your account email.
• Name: community name → registered business name → project name.
• A support field containing something that isn’t an email (a link, a whole paragraph — it happens) is simply ignored. Previously that quietly broke signups, code resends, and password resets for that community entirely.