Email on your domain

ESTAGE hosts email for your domain. If your domain is registered or transferred through ESTAGE, you can give it real mailboxes — support@, hello@, your own name — without signing up for Google Workspace, Microsoft 365 or any other email provider. ESTAGE adds every DNS record mail needs for you. The people using the mailboxes read and send mail in the browser at genesis.estage.com/mail, or in the mail app they already use.

In short:

1. Open Domains, pick the domain and go to the Email tab.
2. Click Create mailbox and save the password and recovery key.
3. Sign in at genesis.estage.com/mail, or add the mailbox to a mail app.

Which domains can have email

Mailboxes work on domains registered or transferred through ESTAGE. ESTAGE has to manage the domain’s DNS for mail to be delivered. A domain connected from another registrar shows Email isn’t available for this domain. You then have two options:

• Transfer the domain to ESTAGE and add mailboxes here.
• Keep mail at a provider you pay for, and add its records in the domain’s DNS Records tab — see Let people reply.

Three different things are called “email” in ESTAGE

• Email on your domain (this page) — mailboxes that receive mail, like support@yourdomain.com.
• Email sending — newsletters, broadcasts and automations your CRM sends to your contacts.
• Community emails — the sign-up codes and notices your community sends its members, with your name and logo.

Create a mailbox

1. Open Domains, pick the domain and go to the Email tab. Inside a project, the same tab is under Settings → Domain → Email.
2. The first time, ESTAGE adds the DNS records mail needs. This usually takes a few minutes, and you can leave the page while it runs.
3. Click Create mailbox. Enter the address — for example support — and, if you like, a display name.
4. Save the password and the recovery key ESTAGE shows you. They are shown only once and ESTAGE keeps no copy. Download as a text file keeps both.

Give the password to whoever will use the mailbox. Keep the recovery key somewhere safe: it is the only way to reset the password without losing the mail.

Your domain already receives email somewhere else

If mail for the domain currently goes to another provider — Google Workspace, for example — ESTAGE asks before switching it. Once you confirm, new mail to @yourdomain.com starts arriving at ESTAGE instead. Mail already stored at the old provider stays there.

Reading and sending mail

The person using a mailbox signs in at genesis.estage.com/mail with the mailbox address and password. Any current Chrome, Safari, Firefox or Edge works.

Use it in Apple Mail, Outlook or Gmail

A mailbox can also be added to the mail apps people already use — Mail on iPhone, iPad and Mac, Outlook, the Gmail app, Thunderbird or any app that speaks IMAP and SMTP. The mailbox user does this themselves, because it changes who can read the mailbox (see the next section).

1. Sign in at genesis.estage.com/mail and open Settings → Privacy.
2. Confirm that you understand the trade-off, name the app (for example iPhone Mail) and enter the mailbox password.
3. Click Create app password. It is shown once. Each app gets its own.
4. Follow the step-by-step guide ESTAGE shows for your app. On an iPhone, iPad or Mac there is nothing to type: download the settings file (or scan the code with your iPhone camera) and install it.

For any other app, the settings are:

	Server	Port	Security
Incoming (IMAP)	imap.estagemail.com	993	SSL/TLS
Outgoing (SMTP)	smtp.estagemail.com	465	SSL/TLS

The user name is the full mailbox address and the password is the app password, not the mailbox password.

To stop an app from reaching the mailbox, revoke its app password in Settings → Privacy. Changing or resetting the mailbox password revokes all of them.

Your mail stays private

Mail is stored encrypted with keys only the mailbox holds. ESTAGE — our staff included — can’t read the messages, subjects or attachments in it. The flip side: if both the password and the recovery key are lost, nobody can get the mail back, us included.

The one exception is the one you choose: while a mail app is signed in with an app password, our server has to read the mailbox to hand mail to that app. At rest it stays encrypted. Gmail and Outlook on phones fetch mail through Google’s and Microsoft’s servers, so they keep a copy too. Revoke every app password and the mailbox is private again.

Forgot the password?

• With the recovery key. The mailbox user clicks Reset it with your recovery key on the sign-in page, or you open the mailbox in the Email tab and choose Reset password → I have the recovery key. All mail stays, and every device is signed out.
• Without the recovery key. Choose Reset password → No recovery key. The mailbox gets a new password and a new recovery key, but every message, draft and attachment in it is permanently deleted — without the key it can’t be decrypted by anyone.

Aliases and catch-all

• Aliases are extra addresses, like info@, that deliver into one of your mailboxes. That mailbox can also send as the alias.
• Catch-all sends mail for addresses that don’t exist to a mailbox you pick. It’s off by default, so mail to an unknown address bounces back to the sender. Turn it on only if you need it — a catch-all tends to collect spam.

Limits

• Each domain includes 5 mailboxes with 5 GB of storage each. If you need more, add 5 more mailboxes (up to 10) as a monthly add-on from the Email tab.
• You can change a mailbox’s storage limit. Trash and Junk empty themselves after 30 days.
• A mailbox receives up to 5,000 messages a month. Past that, new mail is refused as if the mailbox were full, until the next month starts.
• Sending has daily limits per mailbox, a message can go to up to 50 recipients, and a new domain’s limits are lower during its first week. This protects the reputation that gets your mail into inboxes.
• If many messages bounce or are reported as spam, sending pauses for that mailbox and you get an email. Receiving keeps working. Once the cause is fixed, click Resume in the Email tab.

If the add-on payment fails, the extra mailboxes are paused — not deleted — and come back as soon as the payment goes through. You can cancel the add-on once the domain is back to 5 mailboxes or fewer.

If the domain expires or is removed

Keep the domain renewed. If it is still expired 30 days after its expiry date, or it is removed from ESTAGE, mail on it turns off: the mailboxes are frozen — nobody can sign in, send or receive — but nothing is deleted right away. The Email tab then shows the date, 30 days later, when all mailboxes and their mail will be permanently deleted.