Live Chat
A Live Chat widget puts a real-time room on any page — visitors talk to each other live. Great for events, communities, and alongside a live stream (that combo is a webinar).
How to trigger it
Section titled “How to trigger it”- “add a live chat”
- /add Live Chat in the
/slash menu
Genesis adds the ready-made chat block, which also creates the chat room, and places it where you ask.
What visitors get
Section titled “What visitors get”- Join with a name + email — no password, no account creation. The session survives page reloads.
- The chat shows:
- A live “N online” presence counter
- Message history (the latest 150 messages render; the rest are kept)
- A composer with an emoji picker and a 500-character limit
- Auto-scroll pinned to the newest message
- Their own messages are highlighted; a Sign out lets them rejoin under another name.
Managing the room
Section titled “Managing the room”Select the chat in the preview to see its Live Chat panel: the room name and a Chat Status button that switches between Open and Closed. Close the room when the event’s over — visitors see the chat as closed instead of an empty room.
If the chat came from a Syndicate block, the room is managed by the block’s publisher and your panel is read-only.
- One chat per page. Different pages can each have their own room.
- Not an AI chatbot. Visitors talk to each other here. For an AI assistant that answers visitors, turn on the chat bubble in the AI assistant settings — see AI assistant.
- The chat inherits your site’s theme colors automatically.
- Honest limits: no moderation tools (mute/ban), no replies/threads, no file uploads, no typing indicators, no message editing. It’s a deliberately lightweight event chat.